Starbucks Workers Union News - March 27, 2005
My name is Sherry Brown and I would like to share with you the humiliation I experienced at the hands of Starbucks. While I know people are wrongly fired from their jobs every day in this country, I am not going to take this lying down and I am asking for your help.
First, let me tell you a little bit about myself. I am a 56 year-old African-American resident of Washington D.C. and I have been working on community issues for over 30 years. When I was 21 years old I was feeding 300 kids a day in the Black Panther Party's Free Breakfast Program in Baltimore. Since my days as a college activist in the sixties, I have worked on various projects including training young people to advocate for the hungry and forming a coalition to oppose the closing of Washington's only public hospital.
Because of the gentrification taking place in Washington D.C. and the loss of my job at the Capitol Hill Starbucks (serving politicians and lobbyists), I am currently being displaced from my modest apartment. I have lived there for 11 years and now it is being converted into a high-priced luxury condominium.
Starbucks fired me because I asserted myself to a customer who was threatening my life. On a Sunday last December, a customer I was serving became extremely belligerent with me because I was not sure what drink he had ordered. I asked the shift supervisor to help the customer so that I could wait on other guests and avoid any further problems. The customer began yelling names and accused me of being "retarded". He also said I was the kind of person who makes other people go postal and that "he was always right." I told the customer his comments were offensive and that I did not have to tolerate verbal abuse.